Frequently Asked Questions
How do I create an account?
Accounts are created by the Managing Agent of the property. Once your account has been created, you will then be informed by the Managing Agent.
I've received an invitation from my property's managing agent to download Aerea Home App. How do I login?
Once you have launched the app and accepted the terms & conditions, enter your registered email address to receive the OTP for verification.
Once OTP has been verified, you will be asked to set your login password, which will be used for subsequent logins.
I've lost my password, how do I reset it?
You can reset your password by tapping on “Forget Password” on the login page. You will be asked to enter your registered email to receive an OTP for verification. Once verified, you will then be able to set a new password.
Can I change my password after setting it for the first time?
Yes, you can change your password under Settings.
Can I change my mailing address?
Yes, you can change your mailing address under Settings.
How many appointments can I book?
You are allowed to book only 1 appointment.
How do I reschedule / cancel an appointment
Kindly contact the managing agent via the contact provided with the invitation letter to download and install AEREA Home Mobile App.
You can book a new appointment only after the managing agent has cancelled your appointment from their system.
How many defects list can I submit?
We understand that not all defects are identified on a single visit, thus there are currently no restrictions on how many defects list a unit can submit.
How do I view my submitted defect list?
Once you have submitted a defect list, you will receive a notification in your INBOX. Clicking on that notification will bring you to the submitted defect list.
You may also click on the Defects List icon on your dashboard which will bring you to the summary page where all the previously submitted defects list will be shown there.
How do I differentiate the defects lists that I have submitted?
Each submitted defects list comes with a Ticket No and the date that the list was submitted for easy reference.
Can I amend a list that was previously submitted?
Unfortunately, you can’t. We recommend that you submit a new list so that the defects can be tracked more efficiently.
I have submitted a defects list by mistake. How do I delete it?
Kindly contact the managing agent to do so.
How many appointments can I book?
You are allowed to book only 1 appointment.
How do I reschedule / cancel an appointment?
Kindly contact the managing agent to do so. You can book a new appointment only after the managing agent has cancelled your appointment from their system.
How do I submit a feedback?
You can do so by tapping on the Feedback icon on your dashboard and follow the steps below to submit your feedback.
Step 1: Tap on “+ NEW FEEDBACK” button
Step 2: Choose the feedback category
Step 3: Upload a photo (if any)
Step 4: Enter the subject and your feedback.
Step 5: Tap on Submit to send your feedback.
How do I book a facility?
You can do so by tapping on the Facilities Booking icon on your dashboard and follow the steps below to book a facility.
Step 1: Tap on “+ NEW BOOKING” button
Step 2: Choose the facility that you want to book
Step 3: Select a date for your booking.
Step 4: Choose from the available timeslot (The timeslot will be White if it’s available and Grey if it’s taken.
Step 5: Tap on Submit to send your booking
How do I reschedule / cancel my booking?
Kindly contact the managing agent to reschedule / cancel your booking. Do note that to rescheduling of booking is subject to the availability of the facility.
Where are my downloaded files?
For IOS, you will be asked to choose the location to download the file to.
How do I upload file(s)?
You can do so by tapping on the File upload icon in the expanded bottom menu and follow the steps below to upload file(s).
Step 1: Tap on “+ NEW UPLOAD” button
Step 2: Choose the category of the file that you are uploading
Step 3: Choose the file that you want to upload Step 4: Tap on “ADD FILE” if you have another file to upload.
Step 5: Enter any notes or messages to be sent with the files (Optional) *
Step 6: Tap on Submit to send your files.
I have uploaded some application forms. How do I view the status of my applications?
You may view the status from the summary page by tapping on the File upload icon in the expanded bottom menu. In the summary page.